Terms & Condition
Carresa Terms and Conditions
It is hereby stated that this site and booking engine, is owned and operated by Carresa Group Sarl owner and operator of www.carresagroup.com, and accepting the disclaimer you agree to be bound to the following terms & conditions:
TERMS AND CONDITIONS
Carresa Group Sarl makes available for the internet users, direct clients and agents, data and services offered by collaborating parties. Through this reservation system the end user can book and pay his/her transfer to the available destinations..
All of these services & products are bound by the current terms and conditions. Additionally, each service that becomes available as a result of using the current web application.
1. BOOKING PROCESS
Upon completion of the reservation you will receive two emails…
It’s the clients’ responsibility to notify us in the event of not receiving the confirmation e-mail or in the case that any of the booking details have been entered inaccurately. All the details you have entered/or requested to be entered in the booking process will be displayed, in detail, in the confirmation e-mail as well as at the last page after the payment. Please print and keep this information for your records.
Any changes to the transfer details will be subject to the amendment fees below. Further more any cancellations will be subject to the cancellation fees below. Please note: at the last step of the booking process all booking details will be fully displayed for review before the process is completed and the transfer will be confirmed. Please take this opportunity to correct any errors.
Upon transaction completion your credit card will be charged automatically. Your transaction will show on your statement as “Carresa Group”. An instant payment receipt will be sent to your email address (as entered in the booking process) which confirms that the transaction has been completed..
2. AMENDMENT FEES
For any modification you must send us an email 24 in advance out of this time we charge $ 10 per booking. charged based on the selected currency.
Important note: Although every effort will be made to meet last minute amendment requests (last 24 hours), including requests for routes not available in our system, extra vehicles, etc, no guarantee can be given..
3. CANCELLATION FEES
Cancellation requests must be received in writing by email. In all cancellation cases, you will be charged 5% of the initial.
There will be no refund for cancellations 24 hours prior to your transfer or non shows at the time of your scheduled transfer.
4. IMPORTANT ADDITIONAL POINTS
We monitor all transport arrivals for any possible delays therefore we will wait until you arrive. In the unlikely event that the driver and client can not meet in the specified area, we will try to locate the client via a phone call. .
Carresa Group is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
However it is the clients’ responsibility to provide a correct and valid mobile telephone number (incl. International code) at the time of the booking. Failing to do so means that the client assumes responsibility for calling Carresa Group Sarl and informing us of any delays or problems locating the driver. .
There will be no refund i) if the client does not supply a valid telephone number and fails to contact our 24hr emergency telephone number (printed on the confirmation email and voucher), resulting in a missed transfer, ii) failing to provide correct travel details (flight numbers, time, etc) might result in missing the transfer, as we will not have correct details to monitor your arrival.
In the event that an extra vehicle is needed (ie excessive or oversized luggage, additional passengers, etc) additional charges for the extra/different vehicle will apply.
Unusual requests, not included in the booking engine, are always welcome and our team will endeavor to meet them. There can’t be any guarantee that these requests can be met.
The payed amount covers all possible charges including waiting time after flight landing. However the customer has 1 hour of free waiting time after flight landing. Exceeding this hour will result in charging 5 USD for every HALF AN HOUR to cover the driver’s parking expenses and waiting time.
Carresa Group will not be held responsible for any property loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying.
5. INSURED VEHICLES
Regarding all insurance matters in respect to the distributed services it is clearly stated and accepted our fleet with vehicles for which insurance coverage is obligated by law, the responsibility fully lies on the vehicle ownership.
6. DATA PROTECTION
Carresa Group ensures the confidentiality of all customer data received. Your online payments are secured with yours verified by money exchange center.
Carresa Group retains all rights to adjust and change the terms and conditions at any time. The usage of this service will always conform to the most recent terms and conditions displayed on line.
In the event of a dispute concerning a service or any of these terms , English courts have exclusive jurisdiction.